Price GuaranteeWe guarantee that we always have & always will give you the best price we possibly can. Therefore, if you ever notice that any of the books or products we carry are available at another store for a lower price, please let us know. We will be happy to match their price for you.*
* We can only apply this guarantee to regularly-priced items not sale or clearance merchandise. Unfortunately we cant really compete with outlets like Costco or websites like Amazon because they get volume discounts that we dont. We will, however, always do the best we can, so please ask.
Special OrdersIs there a book you want that's not on our shelves. Let's us know and if it is still in print, we will do our very best to try and get it for you. Since there are hundreds of thousands of different titles available, including those from specialized publishers located in the United States & overseas, it can sometimes take 4 weeks or longer to get a book in (especially if the publisher is re-printing or if the book has to be imported). To acknowledge your patience & show you how much we appreciate you as a customer we would like to give you 10% off the retail price of the book if you prepay when you place the order. If the book is out-of-print or no longer available, we will gladly provide you with a full refund. If you change your mind after you pick up the book, you also have up to 2 weeks to bring it back for a refund. It's a win-win deal, no matter how you look at it!
Volume OrdersIf you are a practitioner or instructor who requires multiple copies of books for your students or clients, you can order them through the store at a discount.
Mail OrderCan't make it in? Then phone, fax or email us your order and we will get it out to you as soon as possible. Mailing charges depend on the weight & size of your order. We do not charge a handling fee. You will also receive a free gift if your order is over $25.00.
Return PolicyDon't worry if you change your mind. We will cheerfully exchange your purchase or refund your money within 14 days.
Customer SatisfactionTell us how we are doing. Is there a way we could serve you better? Are you looking for a title or product that we are not carrying? We appreciate your business and value your endorsement. If you enjoyed visiting us then please tell your friends. Thank you.
Community ActionThe proceeds from our Charity Reiki Days and other fundraising events are donated to support community service organizations, with a focus on Durham region. The following is a list of some of the organizations we have supported.
- Ajax-Pickering Hospital Foundation
- Ajax-Pickering Women’s Centre
- AIDS Committee of Durham
- ARC (Durham Youth Shelter)
- Big Brothers of Ajax-Pickering
- Big Sisters of Ajax-Pickering
- Canadian Animal Assistance Team
- Canadian Nature Foundation
- Canadian Red Cross
- Canadian Wildlife Federation
- Covenant House
- David Suzuki Foundation
- Denise House
- Dominican Public Schools
- Durham Folklore Society
- Durham Food Bank
- Durham Christmas Food & Toy Drive
- Friends of the Ajax Public Library
- Hearth Place
- Hospice Durham
- Hospital for Sick Children
- Nets for Children
- Perinatal Bereavement Services Ontario
- Peru Orphanages
- Pickering Village BIA
- Red Cross
- Rouge Valley Foundation
- Salvation Army
- Second Chance Wildlife Sanctuary
- Single Parent Association
- Terry Fox Fund
- Tibet Fund
- Toronto Humane Society
- Toronto Zen Centre
- United Way of Ajax-Pickering
- World Wildlife
- World Vision